Refund/Return Policy

Merchandise must be returned within 30 days from the invoice date for a full refund.  Items returned within 60 days will  be  credited towards future purchase from www.cheminternational.com

If it is necessary to return an item, a Return Authorization Number must be obtained.   Merchandise returned without a Return Authorization Number or outside of the time limits will not be accepted.  Returned items may be subject to a 20% restocking fee.

To process your return, contact our customer service department at 1 800-665-7287 or email shipping@cheminternational.com for Return Authorization Number and shipping instructions.  To ensure immediate credit processing, all returns must have a Return Authorization Number on the outside of the carton.
  We cannot accept returns of used, abused, defaced or damaged merchandise.

Damaged or Lost Merchandise Claims

All of our products are packaged with care, but damage can happen during shipment. All cartons should be inspected upon receipt for both outwards and concealed damage. Any damage is the responsibility of the freight carrier. Shipping damage is not warranted.

Shipping claims must be initiated by the customer. To expedite any potential claim, do not sign for any shipment until you have verified the carton count and done a preliminary inspection for damage. Keep both the shipping container, packing contents and product for inspection or pick-up. Report damage by contacting our customer service department at 1-800-665-7287 or emailing shipping@cheminternational.com within 7 days of receiving the shipment.

Contact us

Email: info@cheminternational.com (a fill-in form that can be submitted from the website page)

Phone:  1-800-665-7287

Mail:  Chem International

18043-107 Ave

Edmonton, AB.  T5S 1K3